This policy explains how cancellations and refunds work at MAFAZI Academy, operated by Mafazi Aesthetic Ltd. It is part of our Terms of Use and, for hands-on days, our Hands-on Training Agreement.
Nothing in this policy limits a right you have under consumer protection law that cannot be waived, including the Ontario Consumer Protection Act, 2002.
1. Online courses and pathways
No refunds once purchased
Online courses and pathways are digital content that you can open immediately after payment. For this reason, online purchases are non-refundable once the payment is made, except where the law requires a refund.
- This applies to monthly and annual plans.
- This applies to the first payment and to every renewal.
- No partial refunds are given for unused days, weeks or months.
Cancelling a plan
- You can cancel at any time from your account on mafaziacademy.net (Account → Subscriptions → Cancel). There is no cancellation fee.
- Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
- If you cannot cancel from your account, email mafaziaesthetic@gmail.com and we will cancel for you.
- To avoid the next charge, cancel before your renewal date. Before an annual plan renews, we email you a reminder.
Free course
The Danger Zones course is free. No payment is taken.
2. Hands-on training and in-person courses
Hands-on training (price per patient model) and in-person courses are one-time payments. They do not renew. For hands-on training, "the day" is the day you booked in our online booking calendar; if you have not booked a day yet, the 30-day rule applies.
If you cancel
- 30 days or more before the start date: full refund, minus an administration fee of CAD 200.
- From 29 days to 14 days before the start date: 50% refund.
- Less than 14 days before the start date, or if you do not attend: no refund.
Moving your hands-on day to another date (in the booking calendar)
- More than 14 days before the day: you may move it free of charge.
- From 14 to 7 days before the day: you may move it once, free of charge.
- Less than 7 days before the day: the day cannot be moved, except once for a medical reason confirmed by a note from your doctor or nurse practitioner.
- A new date depends on available days. A moved day keeps the refund rules of the original date.
Patient models
You bring your own patient models. If a model does not attend, the payment for that model is not refunded. If the supervisor declines a model for safety reasons, you may bring another model on a new date within 6 months, at no extra cost.
Licence and insurance
You must show a valid licence and your own professional liability insurance before your hands-on day. If you cannot show them, or cannot obtain insurance, you cannot attend and no refund is given.
Removal for safety or conduct
If your supervisor stops you from treating, or asks you to leave, for patient safety or because of a serious breach of the Hands-on Training Agreement, no refund is given for that day.
If we cancel or change a day
If MAFAZI Academy cancels a hands-on day or an in-person course, you can choose a full refund of what you paid for that day or course, or a place on another date. See also "Events beyond our control" in our Terms of Use.
How to cancel or move a day
Email mafaziaesthetic@gmail.com with your name, the course name and the date. The date we receive your email is the date used for this policy.
3. How refunds are paid
- Refunds go back to the original payment method.
- For refunds to a credit or debit card, 3% of the refunded amount is kept to cover card processing fees.
- Approved refunds are processed within 15 days. Your bank may need more time to show them.
- Refunds include the GST/HST paid on the refunded amount. All amounts are in Canadian dollars.
4. Your rights under consumer law
If you buy as a consumer, the law may give you rights this policy cannot remove. For example, if we did not give you the required information before you bought, or did not send you a copy of your agreement, you may have a legal right to cancel and receive a refund.
5. Contact
Mafazi Aesthetic Ltd. (MAFAZI Academy) · Canada · mafaziaesthetic@gmail.com
This policy is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.